1. INTRODUCTION

IT Care System is committed to your privacy. The policy details how we utilize your personal identifying information collected via this Website or by telephone. This privacy policy may be modified at any time without notice to you and covers the usage of your personal information by each and every business owned and operated by IT Care System . Your personal identifying information may be stored or utilized by IT System Web but always within the terms and conditions of this privacy policy. Please read this policy carefully, by using this Website, you are agreeing to be bound by this policy in respect of the information collected about you via this Website.

  1. SECURITY OF YOUR PERSONAL INFORMATION

IT Care System takes reasonable security measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are impenetrable.

If you use a password on our Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.

  1. CHOICES ABOUT USE OF YOUR INFORMATION

You may “opt-out” of receiving promotional emails from UNIQUE PC SOLUTIUONS by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing info@uniquepcsolutions.com. Opt-out requests will not apply to transactional service messages, including messages about your current IT Care System account and services.

  1. UPDATING AND ACCESSING YOUR PERSONAL INFORMATION

If your personal information changes, we invite you to correct or update your information as soon as possible. You can request changes or access to your information by emailing info@uniquepcsolutions.com.

  1. USE OF PERSONAL INFORMATION

Our privacy policy respects and recognizes your right to confidentiality and is committed to protecting the privacy of the visitors to this Website. IT Care System is the sole owner of the information collected on https://www.itcaresstem.com. We will not provide, rent, loan, or sell any identifiable personal information to any other third party, unless legally required to do so. The information is collected from users at various different points on our Website. We do use subcontractors and agents to collect and process personal data and we require our subcontractors and agents to adhere to the provisions of the Data Protection Act 1998 under English law.

  1. Personal Details

IT Care System stores user’s contact information such as First and Last name, E-mail address, Postal address, etc. and will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service. We do use third party contractors to collect this information and they will process your personal data.

  1. Payment Details

IT Care System uses third parties like “PayPal Credit or Debit card” to process and verify credit cards for billing purposes and we will use sufficient safeguards in order to keep the details you provide to us safe. This clause shall not limit or affect IT Care System liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury.

  1. Computer System Information
  2. Computer System Information – We may also seek information related to your computer. This may include: information about the make and model of your computer and/or any computer hardware, software or peripherals attached to it, date of purchase and type of computer, identification number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to offer personalized technical support to you, and to help us update our support tools and augment our supported products list.
  3. Remote Access – While requesting support you may request for the problem to be resolved by taking control of your computer. IT Care System uses qualified utilities which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. Furthermore, Experts will not use Remote Access tools to collect sensitive or confidential information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
  4. COOKIES

When you visit the Website we may store some information (commonly known as cookies) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Website and helps us to provide you with a more customized service. We use cookies for the following purposes: A. we use cookies to track how our site is used and to improve and update our content. You can block or erase cookies from your computer if you want to (your browser help screen or manual should tell you how to do this

  1. LIVE HELP SESSION RECORDS

IT Care System reserves the right to monitor on-line and off-line sessions between user and a Tech Support Executive for quality control of the service provided to the customer by Tech Support Executive. Moreover, we may record on-line and off-line sessions conducted on the Website for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the service, build a support knowledge base, and/or conduct internal market research.

  1. LOG FILES

We use IP addresses to analyze trends, track user movement, administer the site, and gather broad demographic information for aggregate use.

  1. SECURITY ISSUES

Our Website uses all precautions to protect information of users. This Website takes every precaution to protect information of users. Whenever sensitive information is submitted by the user via the website, it is protected both on-line and off-line. Sensitive information such as credit card number is encrypted and is protected with the best of the encryption software. We use industry-standard 128bit encryption technologies when transferring and receiving consumer data exchanged with our site. Similarly equivalent care is undertaken to protect user-information off-line. The entire information of our users, including the sensitive information outlined above, is restricted in our offices. Only employees like billing clerk or a customer service representative who need the information to perform a specific job are granted access to personally identifiable information. Even they use password-protected screen-savers each time they leave their workstations. On return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept abreast on our security and privacy practices. Every quarter and any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to make sure our customers’ information is protected. Lastly, the servers that we store personally identifiable information on are kept in a highly secure environment. Other sites accessible through our Website have their own security and privacy policies and data collection practices. Please consult each site’s privacy policy. In situations that are required by law and to safeguard ourselves in any legal action, we may disclose some information about our users to law-enforcing officers.

 

CHANGES TO THIS POLICY

IT Care System may change this Policy from time to time. If we make any changes to this Policy, we will change the “Last Updated” in this section. If there are material changes to this policy, we will notify you more directly. We encourage you to review this Policy whenever you visit our Sites or use our Applications to understand how your personal information is used.

Last Updated: 25 Jan 2017

QUESTIONS ABOUT THIS POLICY

If you have any questions about this Policy, please contact us at itcaresystem@gmail.com